Customer Care Policy for House of Araujo
At House of Araujo, we value our customers and strive to provide exceptional service at every step of your journey with us. Whether you’re browsing our collection, making a purchase, or seeking assistance after your purchase, our customer care team is here to help.
Contact Us Our customer care team can be reached through:
- Phone: 917-915-1375, Available 9am -5pm Eastern- Western time.
- Email: YA@houseofaraujo.com (Response within 24-48 hours)
- Live Chat: Available on our website [Insert Website URL] during business hours.
- Social Media: Send us a direct message on @Houseofaraujo.
Our Commitments We are committed to:
- Responding to all inquiries promptly and professionally.
- Providing accurate information about our products, policies, and services.
- Resolving issues effectively and efficiently.
- Ensuring a seamless shopping experience for every customer.
Returns and Exchanges We understand that sometimes a purchase might not meet your expectations. Our return and exchange policy includes:
- Eligibility: Items can be returned or exchanged within 14 days of purchase with the original receipt and tags intact.
- Conditions: Items must be unworn, unwashed, and in their original condition.
- Process: Submit a return or exchange request through our website or contact our customer care team for assistance.
Additional non-returnable items:
- Lingerie
- Downloadable software products
- Preordered and custom orders are not available for return
- Final sale items are not eligible for returns
Return Instructions:
- Request a return by emailing YNA@HOUSEOFARAUJO.COM with your order number and front and back pictures of product
- Once approved, you will receive a return label and a packing list to print
- Place your item and a copy of the packing list inside the package
- Securely close your package
- Affix the shipping label outside the package
All returns require merchandise to be presented in unused condition and established proof of purchase is required.
Please ship your returned items to:
House of Araujo LLC
224 35th Street
Fifth floor Suite 5
NY, New York 10001 USA
Drop-off your package at your closest courier drop off pointOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
REFUNDS
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
HouseofAraujo.com reserves the right to reject returns which do not comply with our return policy.Please note that original shipping fees are not refundable.
Shipping and Delivery Assistance For any concerns related to shipping and delivery, such as delays, tracking issues, or damaged packages, please contact us immediately. We’ll work with our shipping partners to resolve the issue promptly.
Sizing and Product Information Need help finding the right size or learning more about our materials? Our customer care team is trained to provide guidance on:
- Sizing charts and fit advice.
- Product features, care instructions, and materials used.
Feedback and Suggestions Your feedback is invaluable to us! If you have any suggestions for improving our products or services, we’d love to hear from you. Submit your feedback via email or our website’s feedback form.
Accessibility We aim to provide an inclusive experience for all customers. If you require any special assistance, please let us know so we can accommodate your needs.
Complaints If you’re dissatisfied with any aspect of your experience, please contact our customer care team. We are committed to addressing your concerns and finding a solution that meets your needs.
Privacy and Security Your privacy matters to us. All customer information is handled in accordance with our Privacy Policy. For details, please visit Privacy Policy.
Updates to This Policy Our customer care policy may be updated periodically to reflect changes in our services. The latest version will always be available on our website.
Thank you for choosing House of Araujo. We are honored to be a part of your wardrobe and look forward to providing you with exceptional service. If you need assistance, don’t hesitate to reach out — we’re here for you!